Urbanfleur – Shipping Policy

Thank you for shopping at Urbanfleur.
This Shipping Policy outlines how orders are processed, shipped, and delivered within the United States and internationally.

1. Order Processing Time

  • All orders are processed within 1–3 business days (Monday–Friday).
  • Orders placed on weekends or federal holidays will be processed the next business day.
  • If there is any unexpected delay, our customer support team will notify you immediately.

2. Shipping Within the United States

We ship nationwide across all U.S. states, including Alaska, Hawaii, and U.S. territories.

Estimated Delivery Times

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–4 business days
  • Express Shipping: 1–2 business days

(Delivery times may vary depending on location and carrier delays.)

U.S. Shipping Carriers

We work with trusted carriers includin

3. Shipping Charges

Shipping costs are calculated at checkout based on:

  • Shipping method selected
  • Delivery location
  • Order weight and size

We may offer free shipping promotions during special events or on orders above a specific amount.

4. International Shipping

Urbanfleur ships worldwide.

International Delivery Times

  • Standard International: 7–21 business days
  • Express International: 4–10 business days

(Customs processing may affect delivery time.)

Customs, Duties & Taxes

International customers are responsible for:

  • Customs fees
  • Import taxes
  • Duties
  • Local handling charges

These are not included in your order total and must be paid upon delivery.

5. Order Tracking

  • Once your order ships, you will receive a shipping confirmation email with your tracking number.
  • Tracking updates may take 24–48 hours to appear.

6. Incorrect Address & Delivery Issues

Please double-check your shipping address at checkout.
Urbanfleur is not responsible for delays or lost packages due to:

  • Incorrect or incomplete addresses
  • Failed delivery attempts
  • Missing apartment/suite numbers

If a package is returned to us, the customer is responsible for reshipping fees.

7. Lost, Delayed, or Stolen Packages

If your package is marked delivered but you didn’t receive it:

  • Check with neighbors or your building office
  • Verify the delivery location with the carrier
  • Contact the carrier directly for a claim

Urbanfleur is not responsible for stolen packages after delivery, but we will help guide you through the claim process.

If a package is confirmed lost by the carrier, we will:

✔ Reship your order
or
✔ Issue a refund

8. Damaged Items

If your order arrives damaged:

  • Take clear photos of the product and packaging
  • Contact us within 48 hours

We will arrange a replacement or refund as needed.

9. Contact Us

For any questions regarding shipping or delivery, please contact: