Urbanfleur – Frequently Asked Questions (FAQ)

1. What is Urbanfleur?

Urbanfleur is a modern lifestyle brand offering curated, stylish, and high-quality products designed to bring beauty, comfort, and creativity into everyday living.

2. Where is Urbanfleur located?

Urbanfleur operates online and ships nationwide. If you have a physical location, please let us know and we can add it here.

3. What payment methods do you accept?

We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other secure payment options displayed at checkout.

4. How long will my order take to ship?

Orders are typically processed within 1–3 business days.
Shipping time depends on your location and the shipping option selected at checkout.

5. How can I track my order?

Once your order ships, you will receive an email with a tracking number.
You can track your package directly through the carrier’s website.

6. Do you offer international shipping?

Yes! Urbanfleur ships internationally. Shipping rates and delivery times vary based on the destination.

7. What is your return and exchange policy?

We accept returns or exchanges within 30 days of delivery as long as items are unused, unwashed, and in original packaging.
To start a return, contact us at support@urbanfleur.com (replace with your actual email).

8. What if my order arrives damaged?

If your item arrives damaged or defective, please contact us within 48 hours with photos, and we will resolve the issue immediately.

9. Can I cancel or change my order?

Orders can be canceled or modified within 2 hours of purchase.
After this window, we begin processing your order, and changes may not be possible.

10. Do you offer gift wrapping or gift messages?

Yes! We offer gift wrapping and personalized messages at checkout for an additional small fee.

Contact Information

Business Name: Urbanfleur
Business Number: 235 (543) 4578
Business Email: support@urbanfleur.shop
Business Hours: 24/7
Business Address: 45 Rivington St, New York, NY 10002, USA