At Urbanfleur, we aim to provide a transparent and reliable shipping experience for our customers across the United States. This policy outlines our shipping procedures, costs, and delivery timelines.

1. Shipping Summary (United States)

To ensure clarity for Google Merchant Center and our customers, here are our standard delivery terms:

  • Order Cut-off Time: 2:00 PM (GMT-05:00) Eastern Standard Time (New York).
  • Handling Time: 1 – 2 Business Days (Monday – Friday).
  • Transit Time: 3 – 7 Business Days (Monday – Friday).
  • Total Estimated Delivery Time: 4 – 9 Business Days.

2. Shipping Cost

We believe in simple pricing. Shipping costs are as follows:

  • All shipping charges will be clearly displayed at checkout before you complete your purchase.

3. Shipping Methods & Carriers

We partner with reliable carriers to ensure your jacket reaches you safely. Our primary carriers include:

  • USPS
  • UPS / FedEx
  • DHL Express (Tracking information will be provided via email once the order is dispatched.)

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can monitor your package’s progress directly through the carrier’s official website.

6. Missing or Delayed Packages

If your package has not arrived within the estimated transit time, please contact us at [Insert Your Email Here]. We will investigate with the carrier and provide a resolution within 48 hours.

7. Cancellations

If you wish to cancel your order, please contact us within 12 hours of placing the order. Once the handling process has begun, we may not be able to cancel the shipment.

Contact & Business Information

Business Name: Urbanfleur

Customer Support Email: support@ubanfleur.shop

Physical Address: 45 Rivington St, New York, NY 10002, United States

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)